Shipping policy

Shipping Policy

At Kiofisi, we carefully prepare every order to ensure it arrives safely and in excellent condition. All orders are securely packaged and shipped through our trusted shipping partners.

Shipping

We ship orders worldwide.

Shipping costs are calculated automatically during checkout based on the destination country, shipping method, package size, and weight.

Any applicable shipping promotions or free shipping offers will be clearly displayed on the Website during checkout.

Order Processing

Most orders are processed within 1–3 business days after payment has been successfully confirmed.

Custom-made or personalized products may require additional production time. The estimated production time is displayed on the relevant product page or communicated before production begins.

Orders placed on weekends or public holidays are processed on the next business day.

During seasonal sales, holidays, or promotional campaigns, processing times may be longer than usual. If significant delays occur, we will notify you by email.

Shipping Times

Estimated delivery times vary depending on the destination country and selected shipping service.

Typical delivery estimates are:

  • Türkiye: 1–3 business days

  • Europe: 3–7 business days

  • North America: 5–10 business days

  • Other International Destinations: 5–15 business days

These delivery estimates are provided for guidance only and may vary due to customs procedures, carrier delays, weather conditions, or other circumstances beyond our control.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

You can also monitor the status of your order through your customer account, if applicable.

Damaged or Missing Shipments

Please inspect your package upon delivery.

If you notice visible damage to the package or believe that any items are missing, we recommend asking the courier to document the issue before accepting the shipment.

If possible, take photographs of the package and its contents immediately after delivery.

Please contact us as soon as possible with your order number and supporting photos so that we can investigate the issue and arrange an appropriate solution.

Product Availability

If an item in your order becomes unavailable after your purchase has been placed, we will contact you promptly.

Depending on the situation, we may offer one of the following options:

  • wait for the product to become available;

  • choose a comparable replacement product;

  • receive a partial or full refund for the unavailable item.

Customs, Duties and Taxes

For international shipments, customs duties, import taxes, VAT, brokerage fees, or other local charges may apply depending on your country's regulations.

Unless otherwise stated, these charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

Kiofisi cannot be held responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us.

Kiofisi

Email: iguvendikler@gmail.com

Phone: +90 532 704 66 55

Website: https://kiofisi.com